Earn Points & Redeem with attractive offers !!!
You can earn points, by asking, answering, voting questions and redeem with
attractive offers. To view various available redemption schemes, please visit
"My Profile".
New User ? Sign Up  |  Sign In  |  Help
Information Systems Helpdesk
ask
Ask whatever question, you wish. Make sure you select the correct category for the question.
answer
Like to help other, then browse through the open questions to answer their questions.
discover
Find answer by browsing the resolved questions.
     
Search for questions :
My Profile
Categories

meowmeow

Open Question Bookmark and Share

my computer said i had a trojan.gen.2 so i scanned with symantec endpoint protection and it did not find?


anything and and scanned with malwarebeytes and it found some but it quarantined them but a day later my symantec poped up saying that it found the viruse again what should i do it pops up every week or so how do i get rid of it

125 day(s) ago

    Comment(s) (0)
    Report Abuse
   Find Intereseting  
   E-Mail to Friends  
   Bookmark  
   Subscribe to Answer Alert  
No comments yet !!!     Be the first to comment
Answers (9)

garfield 		Because you need avast antivirus.
just get the free version and register it for 1 year For free.
I guarantee your pc will be much safer

http://www.avast.com/free-antivirus-download

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!


garfield 		Here's a bit of astonishing revelation about Symantec, which you will find distressing:
https://www.computerworld.com/s/article/9223368/Symantec_employs_scareware_sales_tactics_lawsuit_charges?taxonomyId=17

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!


garfield 		Hello,

Since you are running a Symantec product, I would start with downloading the latest Rapid Release definitions.
Next, boot into safe mode and running a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc.

Perform a full system scan in safe mode.
If that fails to detect and remove the threats, there are some useful tools that are provided by Symantec for help with finding those hard to detect threats.

1. The Power Eraser Tool eliminates deeply embedded and difficult to remove threats that traditional virus scanning doesn't always detect.

2. The SERT (Symantec Endpoint Recovery Tool) is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively.

3. The Load point Analysis Tool generates a detailed report of the programs loaded on your system. It is helpful in listing common loadpoints where threats can live.


Rapid Release Virus Definitions –
http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=rr

Power Eraser tool –
http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions –http://www.symantec.com/business/support/index?page=content&id=TECH131732&locale=en_US

Support Tool with Power Eraser Tool included –
http://www.symantec.com/business/support/index?page=content&id=TECH105414&locale=en_US
How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files http://www.symantec.com/business/support/index?page=content&id=TECH141402
If you are unable to remove the threat(s) from your systems, please submit the suspected files to Symantec or ThreatExpert for analysis. New signatures will be created and included in future definition sets for detection.

http://www.symantec.com/business/security_response/submitsamples.jsp
http://www.threatexpert.com/submit.aspx

Best,
Thomas

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!


garfield 		Download AVG Internet Virus Protection.

http://free.avg.com/us-en/homepage

You can get the free 30 day trial and then after the 30 day trial go to un-install and it'll leave you a free version of avg, I've been using AVG forever. Symantec is crap. But after you install AVG you can't have symantec running at the same time or it won't work. And also for the hell of it download this spyware protection

Adaware FREE

http://www.lavasoft.com/products/ad_aware_free.php


Enjoy bro

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!


garfield 		try another anti virus software mayb?

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!


garfield 		Do you know why it keeps coming back even after removing it with Malwarebytes? It's because your free version of MBAM is just an on-demand scanner/cleaner. If you want real-time protection, get the pro version.

I suggest that when your Norton expires, replace it with the free version of Avast or Avira and get a lifetime license for MBAM. It only costs $25, much less than what you are paying yearly for Norton.

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!


garfield 		Run rkill, small executable, no need to install. READ THE ENTIRE DESCRIPTION.
Delete after clean, you can't update it.

http://www.bleepingcomputer.com/download/anti-virus/rkill

After rkill has run successfully, run another full scan with MBAM, and your AV.

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!


garfield 		The thing about the other answers is that they are assuming that the "virus" has not affected your system already and may be masking how the anti virus scanners are able to see it. In other words the virus might have made it so that the scanner would not be able to detect it. so if you buy whatever Anti-virus it would not help

I would recommend a bootable antivirus that does not boot into windows before there are many legitiment bootable antivirus's out there
After you clean your computer i would recommend microsoft security essentials its free and from Microsoft and can compete with commercial products like notoron
But ultimately the reason you get a virus is the user im not blaming it on you im just urging you to be more careful in what you download or where you go in terms of websites

I found a link where you can get a bootable CD or USB
http://www.sarducd.it/ it makes it easy for you i would recommened a USB as you can then update your virus definition
Good Luck

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!


garfield 		To beat a virus think like one what does a virus so in a Human it clones its self so there`s more then one even anti-virus cant find it because its in the ram and is unreadable by any antivirus.
Upgrade to Linux a real os
Ha listen to me a Computer hacker :P

Posted 125 days ago

( 0 )
( 0 )
    Comment(s) (0)
   Report Abuse
No comments yet !!! Be the first to comment on this answer !!!

Edit your answer. Click save, when done.
Question Title my computer said i had a trojan.gen.2 so i scanned with symantec endpoint protection and it did not find?
Your Answer
  |         |                            
bold  italic  underline  strike       big  small       superscript  subscript 
  Allows to add a link. Added links would only be converted to actual clickable link, when the domain of the link is white-listed by administrator.
Caption :
Link URL :
( Must starts with "http://" )
Add  |   Cancel
  Allow to insert an image. Must be among the following file types - *.jpg, *.gif, *.png & *.bmp.
Image Url :  
( Image url must always starts with " http:// " )
Width : pixels
( Must not be greater than 450px. Enter 0px for no resize )
Add  |   Cancel
  Allow to insert YouTube video. Insert the video embed code.
Embed Code :
Add  |   Cancel
Character Count ( Max. - 5000 ) : 229
Email this question link to friends
You must enter email-address, if name is entered and vice-versa for each friend.
Friend #1 -
Friend #2 -
Friend #3 -
Friend #4 -
Friend #5 -
Enter Security Code : *
  Your comment on this question
  |         |                            
bold  italic  underline  strike       big  small       superscript  subscript 
  Allows to add a link. Added links would only be converted to actual clickable link, when the domain of the link is white-listed by administrator.
Caption :
Link URL :
( Must starts with "http://" )
Add  |   Cancel
  Allow to insert an image. Must be among the following file types - *.jpg, *.gif, *.png & *.bmp.
Image Url :  
( Image url must always starts with " http:// " )
Width : pixels
( Must not be greater than 450px. Enter 0px for no resize )
Add  |   Cancel
  Allow to insert YouTube video. Insert the video embed code.
Embed Code :
Add  |   Cancel
Max Allowed : 5000 Characters Current Count : 0
  Your comment on this answer
  |         |                            
bold  italic  underline  strike       big  small       superscript  subscript 
  Allows to add a link. Added links would only be converted to actual clickable link, when the domain of the link is white-listed by administrator.
Caption :
Link URL :
( Must starts with "http://" )
Add  |   Cancel
  Allow to insert an image. Must be among the following file types - *.jpg, *.gif, *.png & *.bmp.
Image Url :  
( Image url must always starts with " http:// " )
Width : pixels
( Must not be greater than 450px. Enter 0px for no resize )
Add  |   Cancel
  Allow to insert YouTube video. Insert the video embed code.
Embed Code :
Add  |   Cancel
Max Allowed : 5000 Characters Current Count : 0