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garfield

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How do I report someone have hacked my account?


Someone this been sending messages using my address book, showing that I sent them.

331 day(s) ago

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meowmeow 		(Sorry it's a long answer, but it's complicated question/solution. I've done much reading and much research for it.) This has been happening to both Yahoo and Hotmail accounts, but even more so recently. Your address may have been found in someone else's infected computer address book, and is being used by spammers. You may have opened an infected Spam mail or an attachment. If none of these mails show in your Sent folder, it is not your own computer that is infected. Check there first. Deleting your account will not stop this spam - once the spammers have the address, they will continue to use it for a while. Trying to report the spammer is a waste of time - you will never know who hacked your computer, or how your machine became infected in the first place. Spammers gain address lists in many ways, then fake the address from many other computers to send more spam.

1. Check that the alternate e-mail address is still yours (Change it?), and then change both your password AND your secret questions and answers. Make them strong, long unique ones!
2. Run both an anti-virus and spyware/malware scan, separately - even more than one malware scan, or Trend Micro's Housecall for an online a-v scan. (in 'Safe Mode with Networking' is best)
http://www.malwarebytes.org/mbam.php
http://www.superantispyware.com/
http://housecall.trendmicro.com/
3. Then delete cookies, cache and history in case the malware can 'self- reproduce' ...
http://www.piriform.com/ccleaner/download/standard
Also, for individual browsers, see:
http://www.wikihow.com/Clear-Your-Browser's-Cache
http://www.wikihow.com/Clear-Your-Browser's-Cookies
http://www.wikihow.com/Clear-Your-Online-Activity
4. Notify all your contacts NOT to open short e-mails, especially those with no subject, and definitely not to click any links. Warn them to scan for malware too, just in case. You might want to use a code word in the Subject line to prove it is a valid e-mail for a while - or set up an alternate 'alias' account to use instead. This allows you to use a different address but still keep all saved mails and contacts and the first address active too for incoming mail.
http://edit.yahoo..com/config/list_alias (alternate address)
5. If these spams/spoofs do not stop, you will need to set up a new account.
https://edit.yahoo.com/registration?.int (new address)

Posted 331 days ago

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